Nule Rep terms of service

Last updated 26 August 2026

1. What Nule Rep is

Nule Rep ("Rep") is a service operated by Nule Limited ("we", "us", "our") that records which tradespeople the households on a street have used and would use again, and helps households and tradespeople find each other. By using Rep you agree to these terms and to our privacy policy. Rep is free to use for households and for businesses; the Nule app is a separate paid service with its own terms at nule.ai/terms.

2. Your account

You sign in with a one-time code sent to your email or mobile. Keep that inbox or number secure; anything done with your code is done as you. You must be 18 or over.

3. Claiming a home

You may only claim a home you actually live in, whether you own or rent it, and you may hold one current home at a time. When you move, claim the new home; the old one becomes history.
Verification asks your device for its location once. You agree not to spoof or manipulate it.
One home counts once. Several people in one household may each have an account, but the household speaks with one voice in Rep's records.

4. Recommendations and asks

Only recommend a business you have genuinely used and would use again. Do not recommend your own business, one you are paid to promote, or one you have not used.
A recommendation is attributed to your household and stays with the street it was made from, even after you move. You can withdraw it; the withdrawal is recorded.
When you post an ask, you choose whether tradespeople may contact you. We pass on only what you gave us for that purpose.
We may remove or suspend recommendations, asks or accounts that are false, abusive, or that appear to be part of a scheme to manufacture reputation.

5. Businesses

You may claim a business only if you own or are authorised to represent it. Claiming gives you control of the business's factual details, not of what households have said about it.
Rep shows what households said; there is no ranking to buy and no way to remove a genuine recommendation or non-recommendation because it is unfavourable.
Job confirmations and "vouch for me" links must only be sent to people you have actually done work for.
Trading signs must describe real work at a real address for the dates shown.
A "verified job" means Rep confirmed the job took place, not that the work was good.

6. Acceptable use

Do not use Rep to harass, discriminate, scrape or enumerate households, create multiple accounts for one person, or interfere with the service. We may suspend accounts that do.

7. Our service

Rep is provided as is. We aim to keep it available but do not guarantee it, and we may change or withdraw features. Recommendations are the opinions of the households that made them; we do not vet tradespeople and are not a party to any work you arrange. Check credentials and insurance yourself.

8. Liability

To the extent permitted by law, Nule Limited is not liable for any loss arising from work arranged through Rep or from reliance on a recommendation. Nothing in these terms limits liability for death, personal injury caused by negligence, fraud, or anything that cannot be limited by law.

9. Intellectual property

The Rep service, its design and its record of relationships between households, streets and businesses are owned by Nule Limited. What you write remains yours; you give us a licence to show it as part of Rep. Contains OS data © Crown copyright and database right 2026; address data from Royal Mail PAF via Ideal Postcodes.

10. Changes, termination and law

We may update these terms and will post the date above. You may stop using Rep at any time and ask us to delete your account. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.

11. Contact

Nule Limited · support@nule.ai